FREQUENTLY ASKED QUESTIONS
It’s also one of the Frequently Asked Questions. We are proud to offer free delivery insurance in case you order amount is $200.00 or more. This means that in an unlikely event that any problems occur with your order, we will reship it for free and you will not have to bear any shipping fees or any other additional charges.
But if your order amount is below $200, you will need to provide delivery insurance fees to warranty your package.
Your order can be canceled by writing our customer service through our email or through the live chat service found on our website. We will refund you immediately the refund process can take anywhere from a few hours to 2-3 business days depending on your bank.
Refund requests and exchange of product we accept within 72 hours after the package is consider to have touch down. This is done by writing to our customer service through our quick chat button bellow and inserting your phone number, e-mail address and order ID number.
It’s the most Frequently Asked Questions
Yes, we ship internationally. Shipping is done through our partnering companies such as UPS, FEDEX, TNT, DHL and many others to make sure transportation is done in a timely fashion. International shipping can take anywhere from three days to five days to arrive at the destination country, and customs usually takes ours ones your product has arrived. All in all, it’s usually best to place an international order as early in advance of the time you need it!
After making your purchase you will get an e-mail containing tracking information for your order from the delivery company some few hours after purchase. This e-mail contains information about the purchase.